SkipSaver

Privacy Policy

Effective Date: 1 March 2026 | Last Updated: February 2026

SkipSaver (ABN: 70 515 090 198) operates the website skipsaver.com.au (the “Platform”). We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our Platform, whether as a customer booking a skip bin or as a supplier partner.

1. Information We Collect

1.1 Customers

When you book a skip bin through SkipSaver, we collect the following personal information:

Full name
Email address
Phone number
Delivery address (including suburb, state, and postcode)
Payment details (processed securely through our payment provider — we do not store your full card details)

1.2 Suppliers

When you register as a supplier partner on SkipSaver, we collect:

Business name and ABN
Contact person’s name, email address, and phone number
Business address and service areas
Bank account details (for monthly payment processing)
Pricing and bin inventory information

1.3 Automatic Collection

When you visit our Platform, we may automatically collect certain technical information including your IP address, browser type, device type, pages visited, and referring URLs. This is collected via cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and manage your skip bin booking
To connect you with the most suitable supplier in your area
To process payments and manage commissions
To send booking confirmations, delivery updates, and service-related communications
To respond to your enquiries and provide customer support
To improve our Platform and services
To comply with our legal obligations
For marketing and promotional purposes (where you have consented or where permitted by law)

3. Disclosure of Your Information

3.1 Sharing with Suppliers

When you place a booking, we share your relevant personal information (name, phone number, and delivery address) with the supplier assigned to fulfil your order. This is necessary to complete your skip bin delivery and collection. Suppliers are required to handle your information in accordance with applicable privacy laws and our Supplier Agreement.

3.2 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Platform, including:

Payment processors (e.g. Stripe) for secure payment handling
Google (for address autocomplete via the Google Places API and for analytics)
Email and SMS communication providers
Website hosting and IT support providers

These providers are only given access to the information necessary to perform their specific services and are obligated to keep your information confidential.

3.3 Marketing and Analytics

We use third-party marketing and analytics tools including Google Analytics and may use platforms such as Google Ads and Meta (Facebook) to serve relevant advertising. These tools may use cookies and tracking pixels to collect information about your browsing behaviour across websites. You can opt out of personalised advertising through your browser settings or by visiting the relevant platform’s privacy settings.

3.4 Legal Requirements

We may disclose your personal information if required to do so by law, or in response to a valid request from a government authority, court, or law enforcement agency.

4. Payment Information

All payment transactions on SkipSaver are processed by our third-party payment provider (Stripe). We do not store your full credit card or debit card details on our servers. Payment data is encrypted and handled in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Please refer to Stripe’s privacy policy for more information on how they handle your payment data.

5. Cookies and Tracking

Our Platform uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and serve relevant advertising. Cookies are small text files stored on your device.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our Platform. By continuing to use our Platform, you consent to our use of cookies as described in this policy.

6. Data Storage and Security

Your personal information is stored securely on servers located in Australia and/or overseas (including on cloud platforms). We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

While we implement industry-standard security measures, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your information.

7. Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or de-identify it.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Make a complaint about how we handle your personal information
Opt out of receiving marketing communications from us at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe (generally within 30 days).

9. Marketing Communications

From time to time, we may send you promotional emails or SMS messages about our services, special offers, or updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your bookings.

10. Links to Third-Party Websites

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our Platform is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our Platform with a revised effective date. We encourage you to review this policy periodically. Your continued use of our Platform after any changes constitutes your acceptance of the updated policy.

13. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint with us by contacting us at the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

SkipSaver ABN 70 515 090 198

Email: admin@skipsaver.com.au

Website: www.skipsaver.com.au

Location: Western Australia, Australia